Scaling processes for a growing startup

Jnaapti completed 6 years this May. What started as a 1 person company in 2011, is now a growing business with more than a dozen people working on different aspects of the business. We have conducted training in over 35 organizations in over 30 technologies in the last 6 years.

Like many other tech startups, I started off writing the entire code for our main product, The Virtual Coach, single handedly. The first version of the product took me 2.5 months to build from concept to deployment.

We are now a team of 8-10 engineers working on different aspects of engineering. We now have multiple products in the education space and are targeting multiple customer segments.

When it was just one or two people, we didn’t need a formal project management process. It doesn’t mean a process didn’t exist; rather, the process was in the heads of the individuals who were part of the development team.

If 2 of us are programming, we can easily share tasks, arrive on deadlines and decide our commitments without requiring any elaborate processes as long as we trust each others’ commitments. We may resort to using simple tools like Spreadsheets or may even use pen and paper or a whiteboard.

However, as the organization grows, the number of cross-communication in the team increases. If every person communicates with every other, there is chaos and this soon starts reflecting in the overall efficiency of the organization. This is not a new problem and has been elaborately discussed in some excellent literature.

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